FAQs For Families

How much does a homepair cost?

Check out our comparison chart to estimate how much your homepair would cost versus a traditional au pair.  Our fees are $175 a month – 5x lower than au pair agency fees, we have the fastest on boarding process, great candidates with a diverse range of skills and talents and shorter transition periods.  We will also do our best to help you find the right match and like to think that our size allows us to provide you with a ‘white glove’ experience you wouldn’t get anywhere else.

When can my homepair start?

You’re ready to go as soon as you have both ‘designed and signed’ your homepair agreement.  Our booking process is all online and as fast as you want it to be.  Unlike hiring a traditional au pair – we have no delays for visa processing, arranging international travel, or attending cultural orientation boot camps – a process that can take up to six weeks alone.

You will also notice a shorter transition period when your homepair arrives at your home compared to an international au pair – the absence of cultural and language barriers makes the adjustment into family life and ‘the routine’ far smoother for everyone. 

How do I contact a homepair?

There are two tools you can use to connect with homepairs once you have full access to our site…

“CHAT / VIDEO CALL” – Click to chat or have a video call with a homepair (just remember that you both have to be logged into Homepaired at the same time to do this ‘live’).  Use it to say hi, leave a note, make first introductions, and agree times when you can both be online to talk face to face

“CALL / TEXT” – Click to have a ‘cell phone to cell phone’ conversation.  We don’t give you the homepair’s actual phone number – only a ‘proxy’ for it – and when you call, the homepair won’t see your real phone number displayed.  From there, it’s just like any other phone call – a great way to connect instantly and securely without needing to be logged onto Homepaired.

Please do remember to be responsive and courteous at all times, and most importantly to never solicit or share private or personal information as per our Terms.   We have built these features for your convenience and safety.

If you have any questions or experience difficulties with connecting – as always, please don’t hesitate to contact us.

How do background checks work?

When you make a booking, you will be asked to run background checks on your family (anyone over the age of 18) and, of course, the homepair.  This is a really important step in your vetting process and hiring decision that any employer should take.  You are free to choose any company that you like – just be sure that they are ‘FCRA compliant’ that governs how background checks are run.

We like companies like Clearchecks – you just need email addresses to get started, pricing is fair with a fast turnaround.  Whoever you go with – be sure to choose a package that you are comfortable with.  Most companies will offer ‘Basic or National’ packages (covering the big ticket national crime and public registers) and ‘Detailed or County Level’ packages (where county courts and driver’s records maybe added to the search).

The Basic or National package ($20 at Clearchecks)

We recommend that families, at a minimum, run ‘basic’ background checks on themselves and the homepair.  Clearchecks’ ‘National’ package is a good example of what to expect one of these searches to cover:

  • Social Security Number (SSN) Trace
  • Full Name, Alternate Names, & Aliases
  • Date of Birth (DOB) Verification
  • Current & Previous Addresses History
  • 7-Year National Criminal Record Search
  • Multi-State Sex Offender Search
  • FBI Most Wanted & Terrorist Watch List
  • INTERPOL Most Wanted List
  • Federal, State, & Local Wanted Fugitives
  • Federal & International Sanction Lists

The Detailed or County Level package ($30 at Clearchecks + state surcharges)

Families often want a more thorough background check on the homepair where the package includes searches of county records and driver’s records.

Choose what you feel is comfortable, and always supplement with reference checks also.  At no time do we see or are privy to any background checks that are ordered – these are private reports between yourself and your vendor, however you will naturally need to share those results with your homepair.  When you are both satisfied with the checks and had a chance to review them – you can continue with your booking and start on your bespoke childcare agreement.

How do I design my childcare agreement?

We do the hard work for you – we can build a first draft for you in seconds, using data from both your profile and your prospective homepair.  Then follow a simple online Q&A to customize and edit right down to the ‘House Rules’ – we provide lots of room for ‘free text’ and clarification.  We’ll also indicate if Federal or State Labor Laws need to be considered in relevant sections.

Once your homepair receives the first draft, there are opportunities to make changes and revisions before your homepair finally signs – no jargon, no anxiety and no paperwork – it’s that simple!

How do you handle 're-matches'?

‘Re-matching’ is a very common practice within the au pair industry…it is when a family wants to replace an au pair, and is often a lengthy and stressful process managed by the au pair agency.

We don’t believe that ‘re-matching’ will be as big a problem with homepairs for a variety of reasons – but if you find you need to end your placement early, we offer a simple solution.  Simply go online to search and book a new Homepair as normal, and we will ensure that your new booking fee is offset with any ‘unused’ fees from the prior arrangement – easy, fair and hassle free – the way it should be.  We offer a 1 month ‘grace period’ to book a new homepair, at which point the fees you will be able to offset will reduce daily and will be owed / due as normal.

Please review our Terms of Service for more details or contact us if you have any questions.

Do I pay my homepair if they are 'on call' overnight?

Occasionally families will need their homepair to be ‘on call’ if they need to be away overnight and not present at home.  So how do you treat this time in terms of hours worked and paid?  Thankfully, the Fair Labor Standards Act (FLSA) offers some guidance here!

If your homepair is ‘on call’ overnight but gets eight hours of uninterrupted sleep, you do not need to count those 8 hours as worked (the ‘8 hour sleep time exemption’).  If they need to attend to your children during the night, that time would count as hours worked as normal, but if that interruption results in the homepair receiving less than 5 hours of uninterrupted sleep – then all 8 hours would need to be paid (i.e. you wouldn’t be able to use the 8 hour sleep exemption).

If you think you would need your homepair ‘on call’ on a regular basis, you should discuss that during the interview process to make sure they are on board, and always make a note of any ‘on call’ arrangement you agree within your childcare agreement.

Do I pay my homepair if we are on vacation?

Bottom line is that you must pay your homepair for childcare hours worked – whether that’s performed at home or during a family vacation shouldn’t matter.

If you decide to take a vacation, but your homepair stays behind at home – decide (and document in your agreement) how you would like to handle that scenario.  Most families do not feel it necessary to pay their homepair any ‘childcare’ wages, but might offer something for looking after the house and taking care of the pets etc.  It’s also quite common for families to request the homepair take their paid vacation during this time – this way the homepair still gets paid and the family doesn’t lose any childcare time when they return, an arrangement that works for everyone.

Whatever you decide, just remember to make a note in your agreement so there are no surprises!

Do all homepairs speak English?

The majority, if not all, of homepairs are American with English as their first language – so language barriers should be one concern you can cross off the list.  You can also search for homepairs with fluency in foreign languages if that’s a vital skill you want your children to benefit from (just search the ‘World Traveller’ skillset in a user’s profile and select languages you are most interested in).

 

Can homepairs care for infants or children with special / medical needs?

Absolutely!  You can search for homepairs with special needs experience and also look for any certifications they might have to help you with your selection process. You should discuss this topic in more detail when you connect with a prospective candidate to assess if that experience is a fit for your specific situation.

Please note that homepairs can not be the sole caregiver for children under 3 months of age.

Do you have male homepairs?

We don’t discourage anyone from signing up to be a homepair, and appreciate that male homepairs are the preferred choice for many families with boys.  That being said, you may find there tends to be a higher ratio of females to males looking to be a homepair on our platform at any one time.

Do homepairs drive?

The vast majority of homepairs will have a US driver’s license (you can check their profiles to be sure) – another reason why choosing a homepair is less complicated than a traditional au pair.  Homepairs understand the US highway code which means your kids are immediately in safer hands on our roads from day one.

Remember to discuss with your homepair if they can bring their own car to your home, many families have welcomed the added benefit of not needing to share the family car.

 

 

Where do homepairs come from?

We recruit our homepairs in a variety of ways – the vast majority are through personal invitations, college job boards, word of mouth, our great referral program and social media to reach a wider audience.  We don’t discriminate anybody from signing up to be a homepair – as long as you are legally allowed to work in the US, over 18, have medical insurance and at least 1 years paid childcare experience, you are free to register with us.  To ensure that we only have the best candidates available  – we do require each homepair to pass a screening interview with us before they are accepted onto our site.

Because the focus of our beta launch is the NYC and tri-state area, we are generally targeting students from the South, Midwest and West Coast who want to experience what it’s like living next to one of the most exciting cities in the world!

Why do students and grads want to be homepairs?

Read here for more details.  Homepairs are motivated because they love the idea of being a role model for children, and to leverage/hone their skills and talents.  They are excited about experiencing life in new places, making new friends and connections, and the opportunity to build a network somewhere desirable they may return to in the future.  They love the flexibility it offers – working summers, or gap years, or even while doing online studies.  Additionally, the opportunity to live with a family with professions aligned to their career interests adds another dimension that makes this extra appealing for everyone.

Most of all, homepairs are looking for good paying jobs to lower their student debt.  Living ‘room and board’ free is a huge part of that equation that makes this work – especially when you consider how prohibitively expensive living in and around New York city is.  Remember that when you choose a student…you’re not just giving yourself and your kids the best possible childcare, you are also making a profound difference in the lives of these young adults.

Who pays for the travel expenses to your home?

Usually the family pays for the travel as they would if they hired a traditional au pair (and most homepairs would expect it).  They may need domestic flights to get to your home, but many may be already in the area, or will offer to drive because they want the convenience of having their own car. 

Every situation is different which is why we simply leave this as an open question for you to determine when you draft your childcare agreement.

 

Do I need to pay ‘nanny taxes’ for my homepair, and are there any tax breaks?

Read our ‘Nanny Taxes’ info page for more details.   In short – yes, you should.  The IRS requires anyone with household help that earns more than $2100 in a year – whether it’s a nanny, babysitter, housekeeper or homepair – to pay employment taxes. This means paying your share of Social Security and Medicare taxes (7.65%), withholding the homepair’s share of these taxes from their paycheck (ie you collect 7.65% from them), and pay some federal and state unemployment taxes (2 to 4% depending on where you live).

The good news is that nanny taxes are almost always completely offset with tax breaks available to you when you pay by the books (such as the Child & Dependent Care tax credit and Flexible Savings Accounts).  Although this may seem like a wash – the mechanism for paying nanny taxes this way provides your homepair with a social safety net that every other employee enjoys, such as being able to claim unemployment and building their credit history.

For little personal cost, think of paying nanny taxes and claiming your tax breaks as not only the right thing to do but also a valuable benefit you are providing your homepair which makes for a happier, more stable working relationship!

How do you help homepairs settle in and not feel homesick?

A caregiver’s happiness can often be overlooked, but it’s perhaps the single most important factor that determines whether a placement will work out or not.  The last thing any family wants to worry about is whether their caregiver is enjoying themselves or getting homesick.  We don’t think this will be as much of a problem with homepairs as it is with foreign au pairs – however, having a close knit group of friends is important no matter who you are or where you have traveled from.

That’s why we offer every homepair thats booked an instant ‘social network’ with other placed homepairs via our messaging app and invite-only social media pages.  They can say hi, make new friends, arrange time off together, and even plan play dates so your little ones are making new friends too.

We also have a referral program that encourages homepairs to sign up with their friends, and will host the occasional social event with the Homepaired team and local influencers to make sure every homepair feels part of the community, enjoys their work, and most importantly, making friends, connections and having fun.

What if issues come up and we need mediation?

We’ve found through research that the number one reason issues arise with live-in care is communication barriers, especially ambiguity around roles and responsibilities. Our goal is to walk you through an agreement process that you can design as thorough as possible – down to your house rules – so expectations are clear from the get go in terms of what the job entails vs what is expected simply by being a guest in the family home.

Choosing a homepair puts you at an instant advantage over a traditional au pair simply because language and cultural barriers are less pronounced.  That said, we do encourage all families and homepairs to have open lines of communication and to discuss concerns early and in a judgment free way.

Medical Insurance

We can only accept live-in caregivers that have their own health insurance, or are on their parents. Please come back when you are eligible.

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Guest Bedroom

It looks like you don’t have an extra bedroom to offer your live-in caregiver – this is a requirement to sign up to Homepaired

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You need to be legally allowed to work in the US to sign up as a live-in caregiver on Homepaired.

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Experience

We can only accept live-in caregivers that have at least one year of childcare experience.

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Safety first….it’s time to run background checks

 

To ensure your safety and the safety of the homepair, it’s important that you run background checks and to share your results with the homepair.  You can select any vendor of your choosing and decide how detailed you want the checks to be – just be sure that they are ‘FCRA compliant’ which governs the background check process.

ClearChecks is a company we like and are looking to integrate with.  All you need are the email addresses for everyone over 18 in your household and your homepair  ( #clearchecks-homepaired-email# ) and ClearChecks will take it from there.  

 

Take me to ClearChecks

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If you do have any concerns or questions – please contact the family before moving forward

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For liability purposes, we cannot accept anyone onto our site with a prior felony, or been admitted to a mental institution or been incarcerated, or has had a gun permit revoked

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We've updated our Terms of Use ...

HOMEPAIRED’S TERMS OF SERVICE           Last Updated: 07/19/2019

Thank you for using Homepaired!  Please take the time to read our Terms - we've tried to make them as comprehensive and jargon free as possible, and you will learn a lot about how our platform works and your responsibilities as a user of our platform.

THESE TERMS AND CONDITIONS constitute a legally binding agreement (the “Agreement”) between you and Homepaired Inc. (referred to as “Homepaired”, the “Company”, “we”, “us”, “our” in this Agreement) which provides services through an internet website accessible via the url: www.homepaired.com (the “site”, "platform"). These Terms shall apply to all parties that register to use our platform and services that we make accessible through the site. These terms apply to Childcare Providers (“homepairs”) and parties hiring and employing Homepairs (“families”) alike (collectively known as “users”), with full and equal force and effect. These terms shall also apply to any/all assignees, successors, beneficiaries, and any/all permissive users of the Website or of the accounts maintained thereon.  We reserve the right to modify and amend these Terms at any time and will make this clear by updating the “Last Updated’ date at the top of these Terms.

By agreeing to these Terms of Service you acknowledge that you have received and reviewed, and agree to be bound and to fully comply with them. You understand, acknowledge, and agree that should we find that you are in breach of these Terms, the Company shall reserve the right to remove your account from the Website, terminate any existing service relationships you have formed through the Company, and seek reimbursement for any damages, costs or expenses incurred by the Company which arise from your breach of these terms.

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU SHOULD NOT USE HOMEPAIRED'S SERVICES OR VISIT HOMEPAIRED’S WEBSITE.

Table of Contents

1. Scope of Homepaired Services

2. Registration, eligibility to use our Site and verification

3. Content

4. Service booking fees

5. Terms specific to homepairs: Employment

6. Terms specific to families: Employment

7. Background checks

8. Early termination and rematching

9. Prohibited Activity: Circumvention of our Service

10. Disclaimers

11. Indemnification

12. Binding Arbitration

13. Intellectual Property Policy and Site Services.

14. General Provisions

1. Scope of Homepaired Services
1.1 Homepaired is an online marketplace for registered users to search, find, and book live-in childcare, and provides optional tools and useful features that users can leverage to communicate and transact directly with each other and monitor live-in childcare activity throughout the arrangement. Our services can be summarized as follows:

  • We enable registered users to setup profiles that allow users to freely search for each other based on their needs and preferences
  • We require families to confirm they have run background checks on themselves and the homepair during the booking process and support their hiring decision, and the homepair has had an opportunity to review these checks prior to signing an agreement.  The family is free to choose their FCRA compliant vendor of choice to perform these checks.
  • We provide 'masked' one to one proxy call and texting (powered by a third party vendor - Twilio) and an In-App Messaging and Video Calling (powered by a third party vendor - Cometchat) for users to connect with each within and outside outside our platform without sharing personal contact information.
  • We offer users the ability to design and build their own bespoke Live-In Childcare Agreement online, from the employment terms down to the house rules and logistics
  • We have integrated with a secure payment service (powered by a third party vendor - Stripe) to facilitate the payment of our service booking fees

1.2  If you choose to use our site as a family or homepair your relationship with Homepaired is limited to being an independent, third-party contractor, and not an employee, agent, joint venturer or partner of Homepaired. You act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of Homepaired.  You acknowledge and agree that you have complete discretion to list your Home or your Services or engage in alternative employment activities.

1.3  When you finalize a booking, you acknowledge that you are entering into an employment contract directly with each other (where the family is the legal Employer and the Homepair the Employee).  Homepaired is not and does not become a party in any contractual relationship between users, nor is Homepaired an employer, or be construed to be a joint employer or acting as an agent in any capacity for any user at anytime. Nothing in this Agreement is intended to or should be construed to create a partnership, joint venture, franchisor/franchisee or other quasi-employment or partnership relationship between users and the Company.

1.4  Homepaired does not, and shall not be deemed to direct or control you generally or in your performance under these Terms, including in connection with users provision of childcare services.  The site has been designed such that families, not the Company, exercise complete control over the manner, means, schedule and other details of employment decision making - whether it is searching and interviewing users, ordering and reviewing background checks, hiring, setting terms of employment, scheduling work once hired, recording hours, payment and termination of a Homepair’s employment.  For further clarification, please read specific employment related Terms below for homepairs and families.

1.5 We cannot guarantee that our site will be continually available or accessible on the Internet, and we may at times need to suspend accessibility for the purpose of making repairs, alterations, new features, or changes thereto, for performing maintenance work, or for any other purpose. The Company shall have no liability to you for any inconvenience or damages incurred by the unavailability of the Site for any period of time.

2. Registration, Eligibility to use our Site and Screening

2.1 To be a registered user on our Site you must be an individual over 18 years of age.  Users seeking to be Homepairs must be authorized to work in the United States, have their own medical insurance coverage and at least 1 year of childcare experience.  Users seeking to be host families must be able to provide a private guest room in their home that meets ‘code’ (at least 70 sqft in size, 7ft high ceiling, has heating and 2 points of exit).  Users who do not positively affirm they meet these fundamental requirements during registration are not allowed on our site.

2.2  At Homepaired we take the safety of our users and children seriously.  If you choose to use our site, you are fully and completely disclosing that you do not have any prior criminal history, which may include any/all incidents resulting in your arrest, incarceration, or conviction of any felony or criminal offense involving violence, abuse, neglect, or any offense endangering the safety of others, or are registered or required to register, as a sex offender with any government entity.  Users who do not positively affirm they meet this fundamental requirement during registration are not allowed on our site.

2.3  Once registered, users will initially only have access to view and update their profile.  To get full access to our platform (appear in search, find / contact / book other users), users will be required to have an introductory 'quality control screening' call with us where we can explain how the platform works, ensure there is a genuine intention to use our service as intended, ask any questions and, importantly, have updated their profile to a satisfactory level of completeness.  Only once we are satisfied users have met our minimum quality control standards will we allow full access to our platform.

2.4  Users understand that our screening calls are limited and are solely a 'quality control' step we use to ensure that we have viable candidates active on our site.  We do not perform any background checks, or verify references, during our initial screening of users since these are actions that families seeking to employ a homepair must perform themselves during the interview and booking process.

3. Content

3.1  All users agree to provide accurate and complete information during the registration process, and attest to these Terms and our Privacy Policy before being able to setup profile information on our site.  You may not have more than one account on our site, create a fake account or setup an account on anyone else’s behalf.

3.2  Furthermore, you are solely accountable for all content and information that you make available on the site and on your user profile, including all account and profile information, references, photographs, resumes, certifications, education records, family and home details, childcare experience and preferences.  When you provide content you attest to its legitimacy, truthfulness and accuracy, and you understand that the Company is not responsible for any claims relating to inaccurate, untimely or incomplete information that you provide.

3.3  You will not use our site to author, post, promote or disseminate any inflammatory, insensitive, violent, derogatory, bigoted, or sexually prurient statements, images, video or audio recordings, or any material that may be harmful or objectionable to Homepaired, its users, third party or property.

4. Service Booking Fees

4.1  Homepaired will charge families a Service Booking Fee in consideration for the use of the Site, its features and the services it provides to support finding, hiring and managing a homepair. The family understands that the Company’s fees are not a “commission” and recognize that they are charges for my continued use of and access to the Company’s platform.

4.2  Service Booking Fees are non-refundable and are displayed to families during the booking process.  The Company may, from time to time, in its sole and complete discretion modify, amend, add or change the fees and/or fee structure without notice to or obtaining consent from the users, however fee changes will not affect bookings made prior to the fee change.

4.3  You are responsible for paying any Service Fees that you owe Homepaired.  We offer families two ways to pay these fees (always once the booking has been agreed and the first draft of the agreement is ready to send): i) paid in total upfront, or ii) paid ‘monthly’ which will incur a small additional charge.  Fees are processed immediately at the time the payment is made.

4.4  Failure to make Service Booking Fee payments as required pursuant to this Agreement shall authorize the Company, in its sole and complete discretion, to immediately terminate, suspend, or remove the delinquent customers account from the Site, and/or to suspend, recall, withdraw or to demand the cessation of services provided by the homepair.  Any past due or late payments required pursuant to this Agreement shall, if paid more than thirty (30) days past due, carry a late penalty charge of five percent (5%) of the total sum due.

4.5  Fees charged pursuant to this Agreement shall be payable to the Company through the secure and integrated payment features available on the Site provided by a 3rd party vendor, Stripe.   Families are free to make payments using Stripe either by checking account, debit card or credit card (which will incur transactional fees that are not in our control).  Homepaired may also, at our discretion, accept a certified check from families - please contact info@homepaired.com if you would like to pay your Service Booking Fee this way (only available if paying in total upfront).

5. Terms specific to Homepairs: Employment

5.1  We have designed the site in such a way that all employment decisions - whether it be searching, contacting, hiring, setting terms of employment, scheduling work, recording hours, payment and termination - are within the Family’s sole direct and immediate control, and that the Company exercises no control over the manner, means, schedule, or other details of your employment.  You have the opportunity to collaborate on your employment terms, review them and suggest any changes with the family before you officially sign your employment agreement.

5.2  Upon receipt of a booking and the co-signing of your employment terms, you are entering a legally binding agreement and acknowledge that a family that hires you on our site is your employer with sole and complete discretion and responsibility for your employment including compliance with all applicable federal and state employment and tax laws in connection with your employment, and that Homepaired is neither your employer or can be construed to be a joint-employer.

5.3  You acknowledge that any disputes, rights and claims you may have such as for any work-related benefit of any kind, unpaid hours, overtime, unemployment, workers’ compensation, services, disability or family or medical leave that is contrary to your employment agreement should be made directly with the family as your employer, and that Homepaired, in order to preserve its status as a non-employer, cannot mediate or be involved in any way with any disputes you have with your employer.

5.4  You acknowledge that the Company does not have any control over the quality, timing, or legality of the services actually delivered by you, or of the integrity, responsibility or actions of families you work for whether in public, private or offline interactions.  Whilst Homepaired may at times suggest families for you to connect with who are active on our site, these do not in any way imply a referral or recommendation to you, nor make any representations or guarantees about the suitability of the family, or reliability, timeliness, or accuracy of your services.

5.5  You agree and acknowledge that background checks families run on themselves maybe limited in scope and should not be taken as comprehensive, complete, accurate, up-to-date or conclusive of their suitability as an employer, or constitute a full screening of that Family’s public record at a detailed level such as County records, education, and driver’s records.  You acknowledge that at any time during the booking process you can request to see the Family’s background check report prior to continuing with the booking process.

6. Terms specific to Families: Employment

6.1  You acknowledge that if you book and hire a Homepair on our Site you will be classified as a domestic employer and are fully and solely responsible for complying with applicable State and Federal employment and tax laws, including but not limited to; minimum wage laws, overtime wage laws, family and medical leave laws, employment discrimination laws, payment of ‘nanny taxes’ and all other employment laws in the context of your homepairs’ employment.  You acknowledge that Homepaired is not involved in any employment capacity and has designed the site in such a way that all employment decisions - whether it be searching, interviewing, hiring, setting terms of employment, scheduling work, recording hours, payment and termination - are within your complete direct and immediate control, and that the Company exercises no control over the manner, means, schedule, or other details of your employment agreement or can be construed to be a joint-employer in any way.

6.2  You acknowledge that it is your ultimate responsibility to conduct thorough interviews, review and follow up on references, order and assess background checks (at a level of detail that you decide is appropriate), and design the terms of your homepair's employment agreement before making your hiring decision.

6.3  You are solely responsible for the payment of your homepairs’ wages on a weekly basis as required by State and Federal Law, the duration and schedule of your homepairs’ employment, the supervision of your homepair during their employment, and for providing any resources, tools, equipment, or special training or instruction that is necessary for your homepair to effectively discharge their job duties.

6.4  You agree and fully acknowledge that the Company does not have any control over the quality, timing, or legality of the services actually delivered by homepairs, or of the integrity, responsibility or actions of families or homepairs.  Whilst Homepaired may at times suggest homepairs for you to connect with who are active on our site, these do not in any way imply a referral or recommendation to you, nor make any representations or guarantees about the suitability, reliability, timeliness, or accuracy of the services provided by homepairs.

6.5  You agree to provide fully live-able, habitable and reasonably comfortable housing conditions for your homepair.  You further agree and acknowledge that it is your sole and full responsibility to comply with City/Municipal, State and Federal landlord/tenant laws, fair housing laws, and other laws governing the maintenance of dwellings in your jurisdiction or area of residence.

7. Users Responsibility to Run and Review Background Checks

7.1  Users agree and understand that Homepaired in no way endorses, represents, guarantees, refers, or recommends any user on our site, or is privy to any user’s public records and Background Check history, and must therefore take full responsibility for performing adequate vetting of any candidate themselves before making a hiring decision.  As outlined in section 2.3 above, our screening process is limited and merely ensure that users intentions for using our site are aligned to our platform offering, and that profiles are complete to an adequate level, and as such, does not make, or can be inferred to make, any representations or guarantees of a user's background history.

7.2  Families therefore accept and agree that it is their sole responsibility to ensure that all prospective employees, especially regarding the care of children, are adequately vetted, interviewed, followed up with references, and 'Background Checked' before making any hiring decision.  Likewise, homepairs accept and agree that it is their sole responsibility to ensure that all prospective employers were adequately interviewed, and Background Checks on families were shared and reviewed, before accepting or continuing with a booking.

7.3  We simply require families and homepairs (including persons over the age of 18 in the household) to positively confirm they have run and reviewed background checks as part of the booking process. At no time does Homepaired see, or is privy, to any Background Check report ordered by the family during the booking process.

7.4  It is the sole and direct responsibility of the family and homepair to determine and decide whether they wish to proceed with - or cancel - a booking based on background check results or follow up of references.  Furthermore you acknowledge and agree that if you fail to run and review background checks or follow up on references, but positively confirm these checks took place to proceed with a booking on our site, that you i) accept all risks and responsibility for such action, and ii) hold Homepaired harmless from any liability.

7.4  In line with the Fair Credit Reporting Act (FCRA), all users that have a Background Check performed on them are free to request and receive a copy of their report directly from the vendor, and have the opportunity to resolve any disputes in the report directly with that vendor.  Users should not seek to liaise or resolve any adverse findings in a background check report with Homepaired.

7.5  Families are free to run Background Checks with any vendor of their choosing (which must be FCRA compliant) - and although we do make a suggestion to use Clearchecks, ultimately it is up to family to decide which vendor they would like to make use of and how detailed / what aspects they would like the background checks to cover.

8. Early termination, rematching and refunds

8.1  As noted earlier, Service Booking Fees are non-refundable and are owed to Homepaired even if a placement terminates early, with or without cause.  However, we do allow the family the opportunity to offset the balance of any fees remaining from a terminated placement towards a new booking on our site.  This balance is effectively the fees related to the period between the Homepair’s termination date and the end date per that original agreement.

8.2  The family acknowledges that the balance of fees that can be offset towards another booking is not fixed, and will reduce pro rate each day, to expiry, until the the Family successfully hires a new homepair on our site.  We understand that it may not be possible to find a replacement immediately so we offer a one (1) month grace period from the termination date of the original homepair for the Family to search and find a replacement.  During this grace period - the balance of fees that can be offset will remain frozen.

8.3  When the 1 month grace period is over, the family understands and acknowledges that the balance of fees that can be offset on a new placement will reduce pro rata each day.  If the family opted to pay the Service Booking Fee on a rolling monthly schedule, those fees will become due and owed to Homepaired as usual as set out above in Section 4.

8.4  Only in exceptional circumstances, and at our sole discretion, will Homepaired consider refunding families for any outstanding balance of service fees. Families understand that if this exceptional situation arises that any refund will exclude any Stripe transaction fees that have already been incurred on the original transaction.

8.5  Families that find themselves in the situation of needing to book a replacement homepair should contact the team at Homepaired at info@homepaired.com where we can assist and walk you through how the process works.

9. Prohibited Activity: Circumvention of our Service

IF YOU ARE AWARE OF ANY ACTIVITY OR FEEL ANY INDIVIDUAL YOU INTERACT WITH ON OUR SITE IS SEEKING PRIVATE INFORMATION ABOUT YOU TO CIRCUMVENT OUR PLATFORM'S COMMUNICATION FEATURES, BOOKING PROCESS OR PAYMENT TERMS; OR SUGGESTS TO YOU MAKING OR RECEIVING PAYMENTS OUTSIDE OF THE SITE IN VIOLATION OF THESE TERMS; OR AWARE OF ANY USER IN BREACH OR POTENTIAL BREACH OF THIS NON-CIRCUMVENTION AGREEMENT - PLEASE SUBMIT A CONFIDENTIAL REPORT TO THE COMPANY BY EMAIL AT INFO@HOMEPAIRED.COM.

9.1  You acknowledge and agree that a substantial portion of the compensation the Company receives for making the site available to you is collected through the Service Booking Fee described above. The Company only receives this fee when a homepair and a family form a relationship through the site. Therefore, for 24 months from the time you identify or are identified by any party through the site (the “Non-Circumvention Period”), you agree to use the site as your exclusive method to request, make, extend and receive all payments for work directly or indirectly with that party or arising out of your relationship with that party (the “Homepair Relationship”).

9.2 You agree to solely use our Proxy calling and In-App Messaging and Video Calling features for all communications between yourself and other users on our platform, and you agree to not share or seek private information about yourself or with each other that would facilitate a user being able to contact you using that personal information outside of our platform (such as your last name, phone number, email address, residence and any other source of information that could be deemed to be compromising your anonymity).

9.3  You further agree and acknowledge to not participate, assist, coerce, or enable the sharing or soliciting of personal information with other users on our site, or seek to enable or request, extend, make or accept a booking independent of our platform, thus circumventing our Proxy calling and In-App Messaging and Video Calling features, non-circumvention period and avoidance of our Service Booking Fees.  If you do so, you acknowledge and agree that you i) would be in serious breach of these Terms, ii) accept all risks and responsibility for such action, and iii) hold Homepaired harmless from any liability.

9.4  If, following an introduction by us, the family enters into any new financial arrangement with the homepair outside of our platform for the extension and provision of childcare services, and this new arrangement is in clear breach of our non-circumvention period, and results in the avoidance of paying our service fees, the family shall within 30 days of the homepair working under this new arrangement, pay Homepaired a fee of $2,500 as consideration for breaching these terms, and the fees lost and costs incurred. The family (a) agrees that this fee shall be payable, (b) acknowledges that the fee might reasonably be supposed to be owed given evidence received by us from either the family or homepair or another informed source, and (c) consents to Homepaired to pass on this information to third parties if reasonably required to collect this fee. On payment of this fee, this agreement between family and homepair will be terminated and the parties suspended from our platform.

9.5  Homepaired may at times facilitate the communications between it's users by allowing families and homepairs to connect with each other outside of our communication features (eg by providing personal phone numbers and emails) but will only do this i) in exceptional circumstances (such as issues with our in-app communications features or difficulty in scheduling a time to arrange and both be online to conduct a video call interview), ii) only if both users consent to share that personal information with each other.  Users acknowledge and agree that they are bound to our Terms at all times, and any off-platform communications that might be facilitated, requested or occur is an act of good faith between Homepaired and users and does not, in any way, or can be inferred to be any invitation, to circumvent these Terms.  Users therefore acknowledge and agree that if they participate in off-platform communications, they do so with a firm commitment to Homepaired that they will not circumvent, solicit, seek, enable, request or accept a booking independent of our platform and avoidance of our Service Booking Fees, and to do so would be a serious breach of that good faith and these Terms.

10. Disclaimers

You acknowledge that the Company is not responsible for the conduct, whether online or offline, of any user of the site or services and does not assume and expressly disclaims any liability that may result from the use of information provided on our site. All users hereby expressly agree not to hold the Company (or it's officers, directors, shareholders, employees, and other affiliates) liable for the actions or inactions of any user or other third party or for any information, instruction, advice or services which originated through the site, and, the Company expressly disclaims any liability whatsoever for any damage, suits, claims, and/or controversies that have arisen or may arise, whether known or unknown therefrom.

YOU AGREE NOT TO RELY ON THE SITE, THE SITE SERVICES, ANY INFORMATION ON THE SITE OR THE CONTINUATION OF THE SITE. THE SITE AND THE SITE SERVICES ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE SITE, THE SITE SERVICES, WORK PRODUCT, OR ANY ACTIVITIES OR ITEMS RELATED TO THIS AGREEMENT OR THE TERMS OF SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL EXPRESS AND IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11. Indemnification

EXCEPT AS SPECIFICALLY SET FORTH HEREIN OR WHERE THE LAW REQUIRES A DIFFERENT STANDARD, WE SHALL NOT BE RESPONSIBLE FOR ANY LOSS, DAMAGE OR INJURY OR FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, ARISING FROM OR RELATED TO THE CHILDCARE SERVICES THAT MAY BE PROVIDED BY THE HOMEPAIR OR FACILITATED THROUGH USE OF THE COMPANY’S SITE. THIS LIMITATION OF LIABILITY SHALL APPLY TO ALL CLAIMS UNDER STATE OR FEDERAL LAW, WHETHER SOUNDING IN TORT, EMPLOYMENT, OR OTHER LEGAL DOCTRINES AND WHETHER OR NOT SUCH CLAIMS ARE PREDICATED ON STATUTES, ORDINANCES OR LEGISLATION.

USERS AGREE TO FULLY AND COMPLETELY DEFEND, INDEMNIFY AND HOLD THE COMPANY (AND IT”S AFFILIATES, OFFICERS, EMPLOYEES) HARMLESS FROM ANY/ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES, SUITS, DEMANDS, AND OTHER FORMAL OR INFORMAL LEGAL PROCESS WHICH IS BROUGHT AGAINST THE COMPANY AS A RESULT OF I) ANY BREACH OF THESE TERMS, II) IMPROPER USE OF THE SITE, III) INTENTIONAL, RECKLESS, OR NEGLIGENT ACTS OF UERS WHICH FORM THE BASIS OF LEGAL CLAIMS RAISED BY THE FAMILY OR HOMEPAIR OR HIS/HER SUCCESSORS, ASSIGNS, HEIRS, BENEFICIARIES, OR MINOR CHILDREN ETC.

12. Binding Arbitration

YOU HEREBY AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING NOW OR IN THE FUTURE UNDER OR RELATING IN ANY WAY TO THIS AGREEMENT, OR TO THE SERVICE ("CLAIM"), REGARDLESS OF THE NATURE OF THE CAUSE(S) OF ACTION ASSERTED (INCLUDING CLAIMS FOR INJUNCTIVE, DECLARATORY, OR EQUITABLE RELIEF), SHALL BE RESOLVED BY BINDING ARBITRATION. CLAIMS SUBJECT TO ARBITRATION INCLUDE CLAIMS THAT ARE MADE AS COUNTERCLAIMS, CROSS CLAIMS, THIRD PARTY CLAIMS, INTER-PLEADERS, OR OTHERWISE.

ARBITRATION REPLACES THE RIGHT TO GO TO COURT, AND YOU THEREFORE AGREE TO WAIVE ANY RIGHT THAT YOU OR WE MIGHT OTHERWISE HAVE HAD TO A JURY TRIAL OR THE OPPORTUNITY TO LITIGATE ANY CLAIMS IN COURT BEFORE EITHER A JUDGE OR JURY. YOU FURTHER AGREE THAT YOU WILL NOT BE ABLE TO BRING A CLASS ACTION OR OTHER REPRESENTATIVE ACTION (SUCH AS AN ACTION IN THE FORM OF A PRIVATE ATTORNEY GENERAL) TO LITIGATE ANY CLAIMS IN COURT BEFORE EITHER A JUDGE OR JURY; NOR WILL YOU BE ABLE TO PARTICIPATE AS A CLASS MEMBER IN A CLASS ACTION OR OTHER REPRESENTATIVE ACTION IN ARBITRATION OR IN COURT BEFORE EITHER A JUDGE OR JURY. IF THE PRECEDING SENTENCE IS NOT ENFORCED FOR ANY REASON, THEN YOU AGREE THAT IN SUCH CASE ANY CLASS DISPUTE WILL NOT BE RESOLVED THROUGH ARBITRATION.

This binding arbitration provision applies to any and all Claims that you have against us, our parent, subsidiaries, affiliates, licensees, predecessors, successors, assigns, and against all of their respective employees, agents, or assigns, or that we have against you; it also includes any and all Claims regarding the applicability of this arbitration clause or the validity of the Agreement, in whole or in part. It is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. sections 1-16, as it may be amended.

The party filing a Claim(s) in arbitration must file its Claim(s) before JAMS or the American Arbitration Association under the rules of such arbitration administrator in effect at the time the Claim(s) was filed. Rules and forms may be obtained from, and Claims made may be filed with JAMS (800.352.5267 or jamsadr.com) or the American Arbitration Association, (800-778-7879 or www.adr.org). Arbitration hearings shall be held at a place within the federal judicial district that includes your address at the time the Claim(s) is filed, or at some other place to which you and we agree in writing. Judgment upon any arbitration award may be entered in any court having jurisdiction.

This Arbitration Agreement shall survive: (i) termination or changes in the Agreement, and the relationship between you and us concerning the Agreement; and (ii) the bankruptcy of any party or any similar proceeding initiated by you or on your behalf. If any portion of this Arbitration provision is deemed invalid or unenforceable, the remaining portions shall nevertheless remain in force.

New Jersey Law shall govern all disputes arising from this Agreement. Any legal actions or arbitration claims pursuant to this Agreement shall be raised before a Court/Arbitrator located in Essex or Hudson County, New Jersey, or in New York City.

13. Intellectual Property Policy and Site Services 

A) Website and Proprietary Materials. You acknowledge and agree that the Site, and all images, text descriptions, video and audio recordings, creative materials, software, code, and any other content therein (collectively, the “Materials”) are the sole and complete intellectual property of the Company.

You have no right to download, transfer, license, share or disseminate the Materials to any entities or persons who are not parties to this agreement. You further agree that the Company’s proprietary interest in protecting the Materials, which are its sole and exclusive intellectual property, warrant the issuance of injunctive relief by a Court of law if legal action becomes necessary to enforce the Company’s intellectual property rights. The Company’s decision to pursue injunctive relief shall not constitute a waiver of the arbitration clause set forth herein.

You further agree that the Company shall be entitled to liquidated damages in the amount of $10,000.00 per day in the event that you breach this agreement by making unauthorized use, dissemination or transfer of the Company’s Materials.

B) Content, Images Uploaded by Users on Site. Except as my be inconsistent with other State or Federal Laws, any/all images, written statements or communications, audio/video recordings or other materials that you upload to the Site shall become the sole and complete intellectual property of the Company. By uploading materials to the Site, you forfeit your intellectual property rights to such material which you are therein transferring to the company.

14. General Provisions

Sole Agreement. This Agreement, including any attachments, constitutes the sole agreement of the parties and supersedes all oral negotiations and prior writings with respect to the subject matter hereof.

Attorneys’ Fees. The parties agree that in the Event of any dispute arising under this Agreement that results in legal action, whether by lawsuit, arbitration, mediation, or other dispute resolution medium, the prevailing party shall be able to recover costs of suit and full counsel fees from the losing party.

Severability. If one or more provisions of this Agreement are held to be unenforceable under applicable law, the parties agree to renegotiate such provision in good faith. In the event that the parties cannot reach a mutually agreeable and enforceable replacement for such provision, then (i) such provision shall be excluded from this Agreement, (ii) the balance of the Agreement shall be interpreted as if such provision were so excluded and (iii) the balance of the Agreement shall be enforceable in accordance with its terms.

Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original, but all of which together will  constitute one and the same instrument.

Electronic Signatures and Electronic Correspondence. Electronic signatures are deemed as original. Wherever a writing is required under this agreement, the parties agree that electronic writings or e-mails shall suffice.

IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS OF SERVICE - PLEASE REACH OUT TO US AT INFO@HOMEPAIRED.COM.

 

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…have you connected with each other yet?

Before you request or accept a booking, please make sure you’ve had the opportunity to get to know each other and are on the same page (e.g. around start and end dates, the hourly rate, approximate weekly hours, vacation time and the services needed).

Please check out our family and homepair interview guides if you haven’t already done so!

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Call and text - without sharing your personal phone number!

How does it work?

A ‘proxy’ is a unique, temporary phone number you can use to call and text another user using your cell phones.  The proxy acts as a ‘mask’ that keeps your real cell phone numbers private and hidden from each other.

Proxy numbers expire after 2 weeks (you can request another if you need more time) and you are limited to 7 concurrent ‘proxy’ numbers (ie with 7 different users) at any one time.  

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YOUR UNIQUE PROXY NUMBER FOR THIS USER IS:

Expires On: 

1. Use your cell phone to call (this proxy won’t work on any other line)

3.This service does not support video calls (use our website’s video calling feature instead)

Please adhere to our Terms: never share or solicit personal details such as emails, phone numbers, your address or last name.

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You are limited to 7 unique conversations at any one time – please try again later when one of your sessions expires.

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